Privacy notice

What personal information do we collect?

When you place an order, create an account, make an appointment, or contact us, we may collect information such as your:

• Name
• Email address
• Telephone number
• Delivery and billing addresses
• Order and payment information
• Contact lens prescription details
• Appointment or enquiry information

We only collect information that is reasonably required to provide the service you have requested, administer your account, process an order, or communicate with you.

Do you collect contact lens prescription information?

Yes. When you order contact lenses, we may collect prescription information supplied by you or obtained from your optometrist with your authority.

This information may be used to check that the products ordered match your prescription and that any recommended contact lens follow-up requirements are current.

What technical information is collected?

When you use highburyeye.co.nz, information may be collected automatically about your device and visit, including:

• Browser and device type
• IP address
• Approximate location
• Pages viewed
• Actions taken on the website
• Error and diagnostic information

This information helps us maintain the website, investigate faults, improve usability, and protect the website from misuse.

How is my personal information used?

We may use your information to:

• Process and deliver your order
• Manage your account
• Confirm prescription details
• Contact you about an order or appointment
• Respond to questions or requests
• Prevent fraudulent or unauthorised transactions
• Improve our website and customer service
• Meet accounting, operational, or legal requirements

Will you contact me to verify my information?

We may contact you to confirm information such as your delivery address, billing details, prescription details, or order contents.

This helps us ensure that orders are accurate and may also help prevent fraudulent use of payment methods or customer accounts.

Will I receive marketing emails?

We may send product information, special offers, reminders, or other updates where you have subscribed or where this is otherwise appropriate.

You can unsubscribe using the link included in marketing emails or by updating your email preferences in your account.

Do you sell personal information?

No. Highbury Optometrists does not sell customer personal information.

Is personal information shared with service providers?

We may provide limited information to service providers where necessary to operate the website, process payments, deliver orders, provide technical services, or communicate with customers.

This may include payment providers, couriers, website hosting providers, email services, and other businesses involved in completing the service you requested.

How is my personal information protected?

We use reasonable technical and organisational safeguards to protect personal information from unauthorised access, loss, misuse, or disclosure.

Where card payments are used, payment information is transmitted through a secure checkout process. Customers should also protect their account passwords and avoid sharing login details with other people.

How long is information retained?

Information is retained only for as long as it is reasonably required for the purpose for which it was collected, including order administration, accounting, customer service, security, and record-keeping.

Website diagnostic and activity records may be deleted periodically when they are no longer required.

Does this website use cookies?

Yes. Highburyeye.co.nz uses cookies and similar technologies to operate the website and make it easier to use.

Cookies may be used to:

• Keep you logged into your account
• Remember items in your shopping cart
• Maintain website security
• Remember website preferences
• Measure website use and performance

Can I disable cookies?

You can remove or block cookies using your browser settings.

Blocking essential cookies may prevent some website functions from working correctly, including account login, shopping cart, and checkout functions.

How can I view or update my account information?

You can update many account details by visiting the My Account page and logging in using your email address and password.

You can update information such as your email address, password, delivery address, billing address, and email preferences.

How can I ask about my personal information?

Please contact Highbury Optometrists if you would like to ask about, correct, or request access to personal information held about you.

We may need to verify your identity before providing or changing personal information.

Who is responsible for this privacy notice?

Highbury Optometrists Ltd
52 Mokoia Road
Birkenhead
Auckland, New Zealand

Privacy enquiries can be made through our contact page.