Conditions of Use

These terms apply when you create an account, use highburyeye.co.nz, or purchase products from Highbury Optometrists.

Website use Contact lenses Orders Shipping and returns Pricing Legal

Website and account use

Accepting these terms

By creating an account, using this website, or placing an order, you agree to these terms and conditions.

If you do not agree to these terms, you should not use our online services.

Providing accurate information

You agree that the information you provide when creating an account or placing an order is accurate, complete, and current.

You are responsible for keeping your contact, delivery, billing, and prescription information up to date.

Multiple or misleading accounts

You must not create accounts under false identities or use multiple accounts in a way that is misleading, fraudulent, or intended to avoid account restrictions.

Highbury Optometrists may suspend, combine, or remove duplicate or misleading accounts where reasonably necessary.

Suspension or termination of an account

Highbury Optometrists may suspend or close an account where we reasonably believe that the account has been used fraudulently, unlawfully, in breach of these terms, or in a way that may harm the website, other customers, or our business.

Contact lens orders

Valid contact lens prescription

You may only order contact lenses through this website if you have a valid and current contact lens prescription for the products being ordered.

You are responsible for attending eye examinations and contact lens follow-up appointments as advised by your optometrist.

The recommended frequency of follow-up appointments may vary depending on the type of lenses you wear, your wearing schedule, and your individual eye health.

Using contact lenses safely

Contact lenses may cause discomfort, infection, injury, or damage to your eyes if they are used incorrectly, worn beyond the recommended schedule, or are not suitable for your eyes.

You must only use contact lenses prescribed for you and follow the instructions given by your optometrist and the product manufacturer.

Remove your contact lenses and seek professional advice promptly if you experience pain, redness, unusual discomfort, reduced vision, discharge, or signs of an eye infection.

Prescriptions held by another optometrist

If your contact lens prescription is held by another optometrist and you provide their details, you authorise Highbury Optometrists to contact that optometrist to confirm your prescription and relevant follow-up information.

We may use this information to check that the products ordered are appropriate and that the prescription supplied is current.

Orders that cannot be verified

We may place an order on hold, contact you for more information, or decline to supply contact lenses if we cannot reasonably verify the prescription or believe the products ordered may not be suitable.

Orders and cancellations

Order acceptance

An order placed through the website is subject to acceptance by Highbury Optometrists.

Receipt of an automated order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

Order cancellation

Highbury Optometrists may cancel or decline an order where reasonably necessary.

Reasons may include:

  • The product is unavailable or cannot be supplied
  • The prescription cannot be verified
  • The order information is incomplete or appears incorrect
  • Payment cannot be authorised
  • We reasonably suspect fraudulent or inappropriate use of the website
  • A pricing or product information error has occurred

If an order is cancelled, we will notify you and any payment already received for the cancelled item will be refunded.

Product availability

Product availability and estimated delivery times may change.

Some products may need to be ordered from a New Zealand or overseas supplier. If an item is delayed or unavailable, we will contact you and provide available options.

Shipping, returns, and refunds

Shipping

Delivery times, delivery charges, tracking, rural delivery, international shipping, store pickup, and urgent delivery options are explained on our Shipping & Returns page.

Delivery estimates are not guaranteed and may be affected by product availability, courier delays, public holidays, weather, customs processing, or other circumstances outside our control.

Returns

Return eligibility, timeframes, product condition requirements, and return delivery costs are explained on our Shipping & Returns page.

Products that are sealed for health or hygiene reasons may not be returnable after opening unless they are faulty.

Faulty or incorrectly supplied products

Please contact us promptly if a product is faulty, damaged, or incorrectly supplied.

We may ask you to provide photographs, product details, batch information, or return the product so the issue can be assessed.

Refunds and account credits

Approved refunds are normally processed using the original payment method. An account credit may be offered where agreed.

Refund processing times may vary depending on the payment provider or financial institution.

Pricing and international orders

Prices and GST

Unless otherwise stated, prices shown on this website are in New Zealand dollars.

Prices for orders delivered within New Zealand include Goods and Services Tax where applicable.

Product prices and delivery charges may change from time to time.

Pricing errors

We take reasonable care to ensure that product information and prices are correct.

If a material pricing or product information error is discovered, we may contact you before processing the order, offer the correct price, or cancel and refund the affected item.

International orders

International orders are charged in New Zealand dollars.

Your bank or payment provider may apply currency conversion charges, international transaction fees, or other charges.

You are responsible for any import duties, customs charges, taxes, brokerage fees, or other costs imposed by authorities or service providers in the destination country.

International refunds

International refunds are calculated and processed in New Zealand dollars.

The amount received may differ from the original local-currency amount because of exchange-rate movements or fees charged by banks, card providers, payment services, customs authorities, or other third parties.

Highbury Optometrists does not normally refund third-party currency conversion fees, bank fees, import charges, customs charges, or other external costs.

Promotions and discounts

Promotions, discount coupons, loyalty benefits, or other offers may have additional conditions and may not apply to all products, customers, or international orders.