Shipping & Returns

Shipping

1. When will your order arrive?

   If the item is in stock then the delivery will normally be next day. For non-stock items delivery can vary, each product has an estimated delivery time noted in the product details section. Sometimes a particular item may not be in stock with us or the NZ distributor, in this case the item may have to be back-ordered which can take a lot longer. If you item has to be back-ordered we will notify you and you can cancel the order without penalty if you wish.



2. What if the goods do not arrive?

   You will be sent an email at the time the contact lenses or contact lens solutions leave us. The email will contain a courier tracking link, you can use this link to help locate your package. Delivery takes usually between 1 - 3 days. You must notify us within 10 days of the shipping notification email if you have not received the goods. All packages are insured against non-delivery.
   

3. Will we deliver to a PO BOX?

   Yes, we use NZ Post to deliver to a PO Box.



4. Will we deliver outside NZ?

   Yes, this is fine using NZ POST or DHL. Local customs duty and or taxes may apply - these are paid by you, the receiver.



5. Will we deliver to a rural address?

   Yes, there is an additional charge for rural delivery and the goods may take up to an extra 3 days to arrive.



6. What are the current delivery charges?

   Delivery charges are calculated during checkout and might vary based on your delivery address.
   International prices can also differ for some countries so it's best to check prices during checkout.
   Items shipped outside New Zealand will have GST tax deducted from the item prices not the shipping prices.
   
   



7. Urgent delivery!

   In Auckland only, it may be possible for urgent delivery. You would need to contact us if you require urgent delivery in Auckland. For an additional $40 charge we can use a point to point courier which can make delivery within a few hours. Some customers prefer to pick up or organise their own urgent courier or Uber driver to collect, this is fine also. But please contact us first as this only works if your items are in stock.



8. Will we deliver outside NZ?

   We can deliver overseas, however an additional delivery charge will apply. It is also possible you may be liable to pay additional import duties or taxes in your own country. Delivery times maybe longer than stated.

Returns

1. Can I return the goods?

   Any item that you are not happy with for any reason, can be returned within 10 days of receiving the goods. The items must reach us in its original condition and in the original packaging which must also be undamaged. You would be responsible for the cost of returning the item to us.



2. What if the items are faulty or sent incorrectly?

   In this case you would need to contact us within 10 days, we would send you a pre-paid courier pack in which you can return the items.
   

3. Once I have returned the items do I get a refund or a credit?

   Either is fine. We would either refund you by the same method in which you paid, or apply a credit to your account.