Accessibility Statement

Making this website easier to use

We aim to provide a website that is clear, readable, keyboard-friendly, and usable across common browsers, devices, and screen sizes.

We review and improve the website over time, although some older pages, third-party tools, or embedded content may not yet meet every accessibility requirement.

Accessible information

We aim to use clear headings, descriptive links, readable text, sensible colour contrast, and straightforward page layouts.

We also try to avoid relying only on colour, images, or visual layout to communicate important information.

Can you help me place an order?

Yes. Please contact Highbury Optometrists if you have difficulty using the website, creating an account, placing an order, or booking an appointment.

We can provide assistance by telephone or email and may be able to complete parts of the process with you.

Can information be provided another way?

Please contact us if you need information from the website in a different or more accessible format.

We will make reasonable efforts to provide the information in a suitable alternative form.

How do I report an accessibility issue?

Please tell us if you find content that is difficult to read, navigate, understand, or use.

It is helpful if you include:

• The page or feature you were using
• What you were trying to do
• The problem you experienced
• Your browser, device, or assistive technology, where relevant

Will reported problems be fixed?

We will review reported accessibility problems and make reasonable improvements where practical.

Some issues may involve external services or older systems and may take longer to resolve, but we will still try to provide another way for you to complete the task.

Highbury Optometrists
52 Mokoia Road
Birkenhead
Auckland, New Zealand

Please use our contact page if you need assistance or would like to report an accessibility problem.