Shipping & Returns

Shipping

  • When will your order arrive?
    If the item is in stock then the delivery will normally be next day. For non-stock items delivery can vary, each product has an estimated delivery time noted in the product details section. Sometimes a particular item may not be in stock with us or the NZ distributor, in this case the item may have to be backordered which can take a lot longer. If you item has to be backordered we will notify you and you can cancel the order without penalty if you wish.

  • Will we deliver to a PO BOX?
    Yes, in most cases.

  • Will we deliver outside NZ?
    We routinely deliver to Australia and the UK, however additional delivery charges apply. We may be able to delivery to other countries depending on circumstances. (Please enquire before ordering)

  • Is there a delivery charge?
    There is no delivery charge for orders shipped within New Zealand. Delivery charges apply for shipping outside New Zealand.

Returns
  • Can I return the goods?
    Any item that you are not happy with for any reason, can be returned within 10 days. The item must reach us in its original condition and in the original packaging which must also be undamaged. You would be responsible for the cost of returning the item to us.

  • What if the goods are faulty or incorrectly shipped?
    In this case you would need to notify us within 10 days, we would send a pre-paid courier pack in which you can return the goods.

  • Once I have returned the goods do I get a refund or a credit?
    Either is fine. We would either refund you by the same method in which you paid, or apply a credit to your account.

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